close
Scrolldown Scrolldown
Careers
 

Current Openings
Client Interaction Officer : CRM (HO,Gurgaon)
Mandatory Requirement   :
  • Educational qualification – Must be a Graduate.
  • 2-3 yrs of experience with minimum 2 years of experience in customer communication handling – Voice.
  • Basic understanding of accounts and the Real Estate Industry
  • Excellent customer handling and negotiation skills.
  • Must be proficient in a PC-based environment.
  • Excellent written and oral communications skills
  • Must be able to act with patience and perseverance.
  • Possess a clear sense of accountability.
  • Integrity and high personal and professional standards.
  • High energy level.

 

Job Description   :

Statement of duties and responsibilities :

  • OUTBOUND Communication:
    • Making Welcome call
    • Responsible for Customer  Verification: Address, E - Mail, Mobile
    • Customer Service
    • Collection calls
    • Making reports for the team individuals using MS Office
    • Follow up with agents and customer to ensure complete satisfaction
    • Generation of productivity MIS on daily basis end of the day

 

  • INBOUND CALLS <ul style="\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\&quot;list-style-type:" circle;\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"="">
  • Customer Service
  • Handling queries of telephonic customers.
  • Answering questions, logging complaints
  • Responsible for complaint registration
  • Handle Project FAQ'S  
  • Escalation to local CRM team
  • Forward Sales Leads to concerned department

 

  • Handling all email customer communication
  • Escalation Management
  • Customer communication campaigns
  • Construction Updates
  • Responsible for complaint registration & response
  • Handle Project FAQ'S  

Escalation to local CRM team

Educational Qualification   : Must be a Graduate
Experience   : 2 Yrs.
Job Description   :

hr@saregroup.com

   

 

Up Arrow